You can cancel a driver service booking through the Driver Suvidha App or website but will be charged a cancellation fee.
Cancellation Fee: A cancellation fee of Rs. 50/- will be applicable and debited to your wallet.
Refunds: All refund amounts shall be credited to Buyer’s account as per the payment mechanism chosen, in case the Buyer does not opt to credit it to his/her Driver Suvidha wallet.
If you desire a refund on any amount debited from your Driver Suvidha wallet, please email us at care@DriverSuvidha.com clearly explaining the circumstances of your refund request.
Where we determine that a refund request is valid, we shall make reasonable efforts to grant the refund and return the requisite funds to your Driver Suvidha wallet.
Important Note: Legal norms do not permit us to refund any balance existing in your Driver Suvidha wallet back to you since this is a Closed Wallet.
In case your Driver Suvidha wallet is erroneously loaded/reloaded, after assessing the validity of your written request, we will credit the funds to the same source from where they were received.
We will make reasonable efforts to respond to your refund request at the earliest. Please note that we are not responsible for delays caused by third parties such as banks and merchants involved in processing the refund or delays caused due to force majeure events beyond our control.
TAT (Turnaround Time): Refunds, if found valid, will be processed within 7-20 business days.
For queries, write to us at care@DriverSuvidha.com